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COVID-19 Update | We're open for business and accepting orders with 3-5 working day delivery
COVID-19 Update | We're open for business and accepting orders with 3-5 working day delivery

FAQ & COVID-19 Latest

WHAT IS YOUR DELIVERY TIME?

We offer Free UK Standard Delivery Over £40 and many other faster delivery methods including next day courier starting from just £4.75

We don’t like to keep anyone waiting, but in order to ensure the safety of our teams and suppliers, our Standard Delivery may take up to 7 working days. Please be patient with us during this time. 

International Orders | We also offer Fast DPD Tracked Delivery to Europe, United States, Canada and Australia. Your order will arrive within 10-15 working days but may take a little longer due to COVID-19 related delays. (Pricing varies by country, please check country shipping costs at checkout).

IS IT SAFE TO RECEIVE MY ORDER?

We'd like to reassure you that receiving orders remains safe. We use Royal Mail & DPD to send your order who have both introduced social distancing measures and contact-free delivery

HOW CAN WE CONTACT YOU? 

You can send us a message in the Contact Us page on our website. If you have any questions, please contact us and we will do our best to help. If you would like a faster response, you can call our helpline on 020 8089 8540.

WHERE WILL MY ORDER BE SENT FROM?

Your order will be processed and dispatched from one of our UK fulfilment centres so no waiting around for weeks - you'll receive your order nice and quickly! 

HOW CAN I RETURN MY ORDER?

If you're unhappy with your order for any reason, we are happy to arrange a return or exchange for you. Our returns policy is 30 days from the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (this is very important). It is helpful to include your name and order number in the return package. Please Contact Us to request a return and we'll send you instructions to follow.  

DO YOU SHIP WORLDWIDE?

Yes we do! We offer Fast DPD Tracked Delivery to Europe, United States, Canada, Australia & New Zealand. Your order will arrive within 7 working days (Pricing varies by country, please check country shipping costs at checkout). 

MY PACKAGE NEVER ARRIVED, WHAT SHOULD I DO?

If you have not received your order within the estimated delivery time for your country, you might want to check with your neighbours to ensure the package wasn't mistakenly placed nearby. Occasionally, carriers leave a package at a door nearby in error. If you're unable to locate the package, contact us using the Contact Us page and provide us with your name, delivery address and email or phone number. 

WHAT SHOULD I DO IF I HAVE PROVIDED THE INCORRECT DELIVERY ADDRESS?

Please contact us immediately if you notice that your delivery details are incorrect. We'll try our best to get this change in time before your order is dispatched. Please note that we are unable to allow any amendments once your parcel has been dispatched.

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