WHAT IS YOUR DELIVERY TIME?
No unnecessary delays or long delivery times. Your order is always delivered in a hurry when you shop with us.
We offer Free UK Delivery when you spend over £50 and many other fast delivery methods including next day courier. Your order will be dispatched same day and will arrive within 2-3 working days from our UK fulfilment centre. For orders under £50, please see delivery options below:
Standard UK Royal Mail Delivery (2-3 working days) - £4.49
Tracked 48 UK Royal Mail Delivery (1-2 working days) - £5.99
Express UK Tracked Delivery (Next Working Day) - £8.99
International & EU Orders | At this time we do not ship internationally or to the EU but plan to introduce a fast and reliable service for customers in these areas in the coming months.
WHERE ARE YOU BASED?
Our office is based in beautiful Gloucestershire surrounded by stunning countryside and our fulfilment centre is in Milton Keynes which is where all of our orders are dispatched from. We're extremely proud to be a local British company.
WHERE WILL MY ORDER BE SENT FROM?
Your order will be processed and dispatched from our UK fulfilment centre so no waiting around for a week - you'll receive your order nice and quickly!
HOW CAN I RETURN MY ORDER?
If you're not completely happy with your order for any reason at all, no problem. We offer 30 days to return your items for a speedy refund or exchange.
Our returns policy is 30 days from the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (this is very important). It is helpful to include your name and order number in the return package. Please Contact Us to request a return and we'll send you instructions to follow.
IS IT SAFE TO RECEIVE MY ORDER?
We'd like to reassure you that receiving orders remains safe. We use Royal Mail & DPD to send your order who have both introduced social distancing measures and contact-free delivery.
HOW CAN WE CONTACT YOU?
You can send us a message in the Contact Us page on our website. If you have any questions, please contact us and we will do our best to help. If you would like a faster response, you can call our helpline on 020 8089 8540.
WHAT SHOULD I DO IF I HAVE PROVIDED THE INCORRECT DELIVERY ADDRESS?
Please contact us immediately if you notice that your delivery details are incorrect. We'll try our best to get this changed in time before your order is dispatched but please be aware that we operate a very fast dispatch which means your order is usually on its way to you within 30 minutes of placing your order. Please note that we are unable to allow any amendments once your package has been dispatched.